Information Technology System Administrator

Responsibilities

• Install, configure, and troubleshoot hardware and software systems, including operating systems, applications, and network components
• Microsoft 365 administration on Intune, Entra ID, Sharepoint, Exchange, and Defender
• Server administration on cloud and on premise, Domain Controller, Active Directory, IIS, DNS, VOIP, LDAP
• Network administration on firewall, switches, VPN, VLAN, WiFi controller
• Resolve Level 1 and 2 computer or application issues to local and remote users
• Escalation of Level 3 Application Issues to third-party vendors.
• Maintain proper logging and maintenance of help desk requests via ticketing system
• Conduct regular system backups minimize data loss in the event of a system failure
• Maintain IT related Fixed Assets to support onboarding/ offboarding process
• Maintain and ensure compliance with all IT/ISO related policies and procedures
• IT project coordination and vendor management

Requirements

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience as an IT Systems Administrator or similar role
• Familiarity with Windows systems and environments
• Proven experience on Microsoft 365 platform and Cloud Iaas
• Experience with networking concepts and technologies
• Experience with Cisco Meraki and Microsoft Power Platform is a plus
• Knowledge in cybersecurity practice is a plus
• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision